Definition: The degree of assistance and courtesy granted those who patronize a business. Service is the extent to which a service meets the customer’s needs and expectations. Whereas excellent service is when these experiences are surpassed and when customers feel that they have received that little unexpected extra in the shape of extra effort.
We find it frustrating if we have to chase our suppliers for something that we have requested. We don’t expect our clients to have to do the same. We aim to keep you informed every step of the way so that you never have to wonder what stage your report, programme or product is at.
Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance to make their feelings known.
We value our customer’s feedback and ask our customers to complete a Customer Satisfaction Survey. As a Thank You for their time, each customer satisfaction survey is entered in a quarterly draw for a €100 One 4 All Voucher.
Congratulations to the following winners of the €100 One 4 All Vouchers so far in 2017: